Terms of service

About Shin Shin

Shin Shin is operated by Shin Shin Limited, House 28, Whitesands, 160 South Lantau Road, Lantau Island, New Territories, Hong Kong. Contact hello@shinshinclub.com with any questions or complaints.

Our products

Our collection includes Dawn incense, Dusk incense, the Incense Holder and the Discovery Box. The Discovery Box contains one box of Dawn, one box of Dusk and one incense holder. Product pages describe the contents of each purchase. Natural materials and printed packaging may vary slightly in appearance.

Orders & payment

The price, currency, shipping charge and any taxes collected by us are shown before payment. Any additional destination-specific import charges will be explained before purchase. An order confirmation acknowledges receipt of your order; we confirm acceptance when dispatched. If we cannot supply an order, we notify you and refund any payment taken. We will not substitute goods or charge a higher price without your agreement.

Delivery & returns

Delivery, cancellation and refunds follow our shipping policy, returns policy and applicable consumer law. Nothing in these terms excludes rights or liability that cannot lawfully be excluded. Customers retain mandatory protections available in their country of residence.

Using your incense

Use incense in a suitable heat-resistant holder on a stable surface with ventilation. Keep away from flammable materials, children and pets. Never leave burning incense unattended. Allow ash and the holder to cool before handling.

The Club

Club subscriptions are not currently available for purchase. Any future subscription will have separate, clearly disclosed recurring prices, billing frequency, commitment and cancellation terms presented before purchase. Joining the free launch list does not start a subscription or create a payment obligation.

Your information

Personal information is handled as described in our privacy policy.